You got promoted for being good.Nobody taught you to lead.

Fiana was the first person who truly saw my capabilities beyond the limited scope of the tasks attached to my position and beyond the mental barriers I had placed on myself. She saw potential in me that I had not yet recognized in myself. As my Manager, leader, and mentor, she shared her knowledge with me through respect, empathy, and genuine leadership, always setting clear expectations and providing the guidance needed to grow. What has stayed with me the most about her leadership is that she was never simply a manager focused on numbers. She took the time to understand her operation, identify areas for improvement, and, most importantly, recognize the individual strengths and potential within her team. That approach consistently translated into strong results and meaningful team performance. Beyond her leadership skills, I will always value her vision, openness, and humanity. She created an environment where people could learn, grow, and feel genuinely supported while still being held accountable for delivering results. I highly recommend Fiana as a Manager, Leader, and Mentor. She has a remarkable ability to see far beyond what a DISC assessment or psychometric evaluation can capture. She recognizes traits, identifies possibilities where others may only see areas of opportunity, and sees the best in people—even when they have not yet been able to see it in themselves. I am truly grateful to have had the opportunity to work with her and learn from her. Fiana is the kind of leader who leaves a lasting Impact, not only on the teams she leads, but on the people who have the privilege of working alongside her.

I had the opportunity to directly manage Fiana and was consistently impressed by her ability to lead teams and deliver results. She played a key role in establishing and scaling operations, driving process improvements, and building strong, high-performing teams. Fiana continues to develop her skill set to meet modern-day demands, including embracing AI initiatives and new technologies. She spearheads processes that align with company goals and culture while always focusing on operational excellence. Most importantly, Fiana recognizes and promotes the strengths of those around her, bringing out the best in her teams and demonstrating the true essence of leadership. I highly recommend Fiana as a strong, forward-thinking, and results-driven operations leader.

I am pleased to recommend Fiana. Having managed her as a senior leader and Costa Rica site ambassador, I can say without hesitation that she is an exceptional leader who consistently drives operational delivery excellence. During our time working together, Fiana demonstrated deep operational mastery, spearheading process optimizations and agent behavioral improvement projects that directly elevated our metrics and team consistency. Beyond her operational impact, Fiana stands out for her passionate, people-first leadership. She creates a culture of accountability, trust, and enthusiasm, inspiring her team to always perform at their best. What makes Fiana even more remarkable is her leading-edge commitment to her (and everyone’s) continuous growth. Her initiative in pursuing higher education and earning her own advanced AI certifications reflects a forward-thinking mindset that doesn't just keep up with industry trends; she proactively equips herself and her team to leverage them. Fiana would be a wonderful asset to any organization looking for a high-performing, transformational leader. I am incredibly proud of her accomplishments and can’t wait to see all that she continues to achieve.