You got promotedfor being good.Now, time to lead.
The leap nobody explains.
You have to give feedback to someone who used to be your peer.
You improvise every 1:1 because nobody taught you how a good one works.
You look at the QA and adherence scorecard and don't know what to decide with those numbers.
You struggle to speak with confidence in front of your leadership.
You feel the team still doesn't take you seriously as a leader.
You want to bring order without becoming the person you swore you'd never be.
Every week you learn the hard way shows: in your metrics, in your team, and in your will to keep going. It doesn't have to be this way.
One system.
Not six loose talks.
You build your Método FI, body and wings, in a sequence designed to make change stick. The six sessions follow the ADKAR stages, a model in which I am certified, and move from uncertainty to confident, values-based leadership.
Diagnostic
Where you're stuck today. An honest baseline of how you feel and what's really costing you.
Leader identity
The body of your dragonfly: the F for Emotional Strength. "Leading means imposing" versus the Método FI, and your real motivation for the change.
Base tools
Two of your wings: 1:1 and Feedback. Your one-on-one guide and your feedback script, ready to use on Monday.
Read the metrics
The Metrics wing: translating your scorecard (QA, adherence, AHT) into leadership decisions, not panic.
Authority with integrity
The I of the body, Influence with Integrity, plus the Follow-through wing: feedback to a former peer, an escalation, holding your authority without losing your humanity.
Wrap-up and reinforcement
Your plan for the next 30 days and the transition to the membership. Because reinforcement has no closing date.
You start once.
You reinforce forever.
Fast Track Mentorship
From $350
6 sessions · 6 to 8 weeks · 2 installments available
- 6 one-on-one sessions that build your Método FI (ordered on ADKAR)
- New leader toolkit (1:1, feedback, follow-through)
- WhatsApp support during the program
- 30-day plan at close
Reinforcement membership
$65/mo
After the Fast Track · cancelable after 3 months
- Monthly group call with the cohort
- Community WhatsApp channel
- Updated template library
- 30 min of 1:1 follow-up per month
Prices in USD, + VAT (13%) · or the equivalent in colones. Can be paid in two installments.
How strong
is your dragonfly?
Six questions, one for each dimension of the Método FI: your leader body (Emotional Strength and Influence) and your week on the floor (Metrics, 1:1, Feedback, Follow-through). At the end you see your radar and which wing is weakest. It isn't a PDF: it's the first step of the process.
Question 1 of 6 · F Emotional strength
When the shift falls apart (SLA red, an upset agent, leadership on your back), how do you hold up?
Frequently asked questions
Who is the Fast Track Mentorship for?
For aspiring and newly promoted contact center supervisors in Costa Rica, especially those in their first 18 months of leadership. If you recently moved into the role and feel like you are improvising, it is designed for you.
How long is it and what's included?
Six sessions over 6 to 8 weeks to build your Método FI, structured around the ADKAR stages. It includes ready-to-use templates for 1:1s, feedback and follow-through, plus WhatsApp support.
How much does it cost?
The Fast Track starts from $350 (or the equivalent in colones), with the option to pay in two installments. After that you can continue with the reinforcement membership at $65/mo.
Is it in Spanish or English?
Both. I'm bilingual (ES/EN) and I adapt the tools to the language your operation runs in.
Stop learning the hard way.
Message me and we'll set up a free discovery session. We see where you are and whether the Fast Track is for you, no commitment.